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How can I return an item?
If you want to make a return, just send us an email at [email protected].
One of our team members will explain the steps to follow 😊
👉 Timeframe and conditions
You can return any item within 15 days of receiving it.
The product must be unused, in its original condition, and with its packaging and seals intact.
If you prefer, you can also return the product at any of our Miscota physical stores.
👉 Packaging
Please make sure to:
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Send the product in its original box, properly closed and protected inside another box or bag.
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Avoid the courier placing labels directly on the manufacturer’s packaging.
Any damage or alteration to the product or its original packaging may result in the return being refused.
👉 Exceptions
We do not accept returns of medications or antiparasitic products, unless we made a mistake in the shipment.
In that case, we will collect the incorrect product and send you the correct one at no additional cost.
ℹ️ Important
The return shipping costs are not included, so you can choose whichever shipping company you prefer to send it.